As fantastic as your Digital Branch will be, don’t forget to factor in the human element. Sometimes, members just want to talk to a person!
That’s where Contacted comes in. This consumer-facing form will ensure that all questions that come through your web site will be routed to the appropriate customer staff.
The customer doesn’t need to know what department to contact, just the simple reason they’re getting in touch.
Let Contacted route those to the group of employees you designate as able to handle it. Completely customized to your insitution’s internal organization.